Booking Policy

Thank you for booking with Crowned by Grace. Please review the policies below, as they apply to your appointment:


CONSULTATION IS REQUIRED FOR ALL NEW CLIENTS

Arrival & Late Policy
• Please arrive on time.

LATE POLICY
A $5 late fee applies for every 5 minutes. Appointments will be cancelled after 15 minutes and your deposit forfeited.

• No call / no show will result in full payment being charged.

Cancellations & Rescheduling
• Cancellations or changes must be made 48 hours in advance.
• Deposits and payments are non‑refundable and non‑transferable.
• Late cancellations may result in additional fees.

48-Hour Notice
Please reschedule or cancel your appointment at least 48 hours in advance.

Children Policy
• No children allowed unless they are being serviced.

Health & Safety
• Please disclose any allergies, sensitivities, or scalp conditions before your service.

Payments
Final balance can be made via CC (3% fee), Zelle, Cash, Apple Pay, or Cash app ($3 fee)


Thank you for respecting these policies and helping keep appointments smooth and professional.

We ship worldwide with care and precision. Here's what you need to know about our shipping process.

Shipping & Delivery

PROCESSING

5-7 BUSINESS DAYS

Orders are processed and submitted within 5 - 7 business days.

SHIPPING

We Ship Ups Ground

Once shipped, items will reach you within 2–5 business days.

INTERNATIONAL

7-11 Business Days

Most international orders arrive within 5-10 business days.

ORDER TRACKING

Sent Via Email

Tracking information is emailed once your order has shipped.

We process orders Monday to Friday. Weekends and holidays are not included in our processing times.

During holidays and promotions, processing times may require more time due to order volume.

Should you have any questions or require further clarification, our customer service team is always ready to assist. Thank you for trusting us with your beauty needs. We look forward to serving you.

Order Cancellations

Need to make a change?

Within 2 Hours

Orders may be cancelled within 2 hours of purchase.

Contact Us

Contact our customer service team as soon as possible.

Full Refund

Approved cancellations will receive a full refund to the original payment method

After 2 Hours

After this window, unfortunately cancellations cannot be accommodated.

RETURNS INFORMATION

Please read our return policy carefully.

  • Due to the nature of our products and for hygiene reasons, all Hair Crowned by Grace purchases are final sale. We are unable to accept returns or exchanges once an order has been processed.

  • Crowned By Grace is not responsible for lost, stolen, mishandled, or incorrectly delivered packages. Customers are responsible for monitoring tracking information and arranging for secure receipt.

  • If your package arrives visibly damaged or opened, photograph it before opening, retain all packaging materials, and contact the carrier. This documentation may help support a carrier claim.

  • All shipping fees are non-refundable.

International Taxes & Duties

International orders may be subject to import duties, taxes, VAT, or customs fees.

These charges are determined by your local government and are the responsibility of the customer.

Crowned By Grace does not collect or control these fees, and they are not included in your shipping total.

If you're unsure whether additional charges apply, we recommend contacting your local customs office before placing your order.

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